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How to cancel a Norton monthly product purchased at an au shop and check the automatic renewal setting

Customers using Norton annual products (1 year /2 years) purchased at an au shop can switch to monthly products after the contract period ends. If you do not wish to continue, you do not need to do anything in particular. (When the contract period of the annual ends, the usage period of the Norton product will end.)
When your annual subscription is about to expire, an SMS message will be sent to your mobile phone number to remind you to renew. If you wish to continue, please click on the URL in the SMS, proceed to the "confirmation of contract status" page, and enter your payment information.

Cancellation procedure

  1. From your Device or PC, open the link on the SMS
    *If it is not from the URL on SMS, please open the site and move to step 3.
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  2. Click “Contract status confirmation page.” A log in page is displayed.
  3. After entering the mobile phone number at the time of the contract, select how to receive the confirmation code. "Receive by short mail" or "Receive by voice call." When you receive the authentication code, enter the code and click Login.
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  4. From the license information screen, click "Cancel monthly service."
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  5. The procedure is completed here. In particular, we do not send cancellation notices for cancellation. If you log in to the site again and see "Register for automatic extension" on the license information screen as shown below, the cancellation has been completed.
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Automatic Renewal setting confirmation

After logging in from the login page (, you can select to terminate the automatic renewal service from [License Information].

Click on the Cancel Auto renewal or Cancel Monthly product.

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*To view my page, click the person mark on the upper right.


If you have any problems, please check the inquiry page below or contact us by email.

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DOCID: v20230504142152891
Besturingssysteem: Android;Mac;Windows;iOS
Laatste wijziging: 06/09/2023