To fix this problem, uninstall and reinstall Norton Secure VPN.
STEP 1
Uninstall Norton Secure VPN
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Click the Norton Secure VPN icon in the system tray or notification area.
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Press the + keys to open the Run dialog box.
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Type in the following text, and then press .
appwiz.cpl
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In the list of currently installed programs, select , and click or .
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Follow the on-screen instructions to uninstall Norton Secure VPN.
STEP 2
Install Norton Secure VPN
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Sign in to your account.
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If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click .
If you do not have a Norton account, click and complete the sign-up process.
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In the Subscriptions page, select , and then click .
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Click .
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Click to save and open the Setup.zip file.
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When the download finishes, double-click the Norton product Installer.
If you see a Security Warning about opening the downloaded file, click to continue.
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Click to start the installation.
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Read the license agreement, and then click .
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When the installation finishes, click .