Act on quarantined risks or threats

By default, Norton removes security risks from your computer and quarantines them. Quarantined items are isolated from the rest of your computer so that they cannot spread or infect your computer. If you have an item that you think is infected but is not identified as a risk by Norton, you can manually put the item in Quarantine. You can also restore an item from quarantine if you think it is a low risk. Your Norton product does not repair the item that you restore. However, it can disinfect the restored items during the subsequent scans.

IMPORTANT: Restoring files from Quarantine poses a high security risk. This action requires advanced user knowledge and is only intended for specific situations (for example, if a critical system file is accidentally moved to Quarantine).

Act on quarantined items

Open your Norton device security product.
On the left pane, click Security.
In the Security dashboard, click Security History.
In the Security History window, select Quarantine category from the Recent History drop-down list.
Select the item you want to manage from the list of quarantined items.

We recommend that you check the file insight and origin details about the quarantined item before acting on it. To view the file insight details, click > Advanced details window > File Insight.
Next to the item that you want to manage, click and choose one of the following options:
- Restore: Restores the item to the original location on your computer. This option is available only for manually quarantined items.
- Restore as: Moves the file to a chosen location on your PC. Navigate and select the folder where you want to restore the file, and then click OK.
- Create exception & restore: Returns the item to its original location without repairing it and excludes the item from being detected in the future scans. If you think a file was mistakenly removed, you can restore the file from Quarantine to its original location and exclude it from future scans. Exclude a program from the Norton scans only if you are confident that the program is safe.
- Send for analysis: Lets you submit the incorrectly detected file to Norton for analysis.
If prompted for a confirmation, click Yes.

Need more help?

Ultimate Help Desk