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Fix problems opening Norton device security for Mac

If you cannot open Norton Secure VPN on Mac, read: Fix problem with Secure VPN option missing or does not turn on from My Norton dashboard on Mac.

To fix this problem, restart your Mac. If the problem persists, remove and reinstall Norton for Mac.

STEP 1

Restart your computer

  1. Exit all the open applications.

  2. Restart your Mac.

    After you restart your Mac, if the problem persists, go to Step 2 to uninstall Norton using RemoveNortonMacFiles tool and reinstall it.

STEP 2

Download and run RemoveNortonMacFiles as an administrator

    RemoveNortonMacFiles removes all the folders that Norton installers created, and all the files within those folders including any that you have created.

  1. Download the RemoveNortonMacFiles.zip file.

  2. Click the Finder icon in the Dock.

  3. In the Finder window, click Downloads in the left pane under Favorites.

  4. Do one of the following:

    • If you downloaded the file using Safari browser, open the RemoveNortonMacFiles folder.

    • If you downloaded the file using the Mozilla Firefox or Google Chrome browsers, double-click the RemoveNortonMacFiles.zip file to expand it, and then open the RemoveNortonMacFiles folder.

  5. In the RemoveNortonMacFiles folder, control-click the RemoveNortonMacFiles.command file, and then click Open with > Terminal (default).

    To run this tool, you must be logged on with an Administrator account and a non-blank password.

  6. In the Terminal window, type your administrator password, and then press return.

    When you type your password, no characters appear.

  7. To remove all Norton files and folders, type 1.

    If you want to quit RemoveNortonMacFiles without removing any files, type 2.

  8. Press return.

    RemoveNortonMacFiles tool removes all of the Norton files.

  9. When the RemoveNortonMacFiles tool finishes removing the Norton files, in the Terminal window, type y, and press return to restart your Mac.

    Before you press return, make sure that you save your work in other open applications.

STEP 3

Download Norton device security

    Before you download the latest installer setup file, make sure that you delete all the older installer setup files available in the Downloads folder.

  1. Sign in to your account.

  2. Type in your email address and password for Norton, and click Sign In.

  3. In the My Norton portal, click Download.

  4. In the Get Started page, click Agree & Download.

  5. When the download finishes, double-click the file that you downloaded to launch the Norton installer.

  6. Before you install Norton, click Norton License Agreement to read the product license agreement.

  7. Depending on your operating system, select one of the following:

Install Norton device security on macOS 10.15.x (Catalina) or later
Install Norton device security on macOS High Sierra 10.13.x to macOS Mojave 10.14.x
Install Norton device security on Mac OS X 10.10.x (Yosemite) to OS X 10.12.x (Sierra)

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זיהוי מסמך: v105332768
מערכת הפעלה: Mac OS X
שונה לאחרונה: 06/04/2021