Autres produits

Error: "Error! Installation cannot continue! An incompatible Windows driver has been detected..." when installing Norton Utilities 16.0

Download and install AMD chipset drivers

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    devmgmt.msc

  3. In the Device Manager window, click to expand IDE ATA/ATAPI controllers.

  4. Under the list of controllers, if Standard SATA AHCI Controller is displayed, Download and install AMD chipset drivers.

    Save the file on to your desktop.

  5. Double-click the file that you downloaded to start the installation of AMD chipset drivers.

  6. Follow on-screen instructions.

  7. In the Device Manager window, click to expand IDE ATA/ATAPI controllers.

  8. Under the list of controllers, confirm if AMD SATA Controller is displayed.

  9. Reinstall Norton Utilities.

Uninstall Standard SATA AHCI Controller

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    devmgmt.msc

  3. In the Device Manager window, click to expand IDE ATA/ATAPI controllers.

  4. Right click Standard SATA AHCI Controller, and then click Uninstall.

  5. Do not restart the computer if prompted.

  6. Run Norton Utilities 16 installer.

La solution m'a aidé(e) à résoudre mon problème.

Oui Non

Aidez-nous à améliorer cette solution.

Merci de nous aider à améliorer nos produits

Que souhaitez-vous faire ?

Trouver autres solutions, faire des recherches sur la communauté Norton ou nous contacter ?

ID du document : v105396195
Système d’exploitation : Windows
Dernière modification : 27/07/2020