Error: "Setup has detected that a previous patch has been completed but requires a restart..."

To resolve this problem, restart the computer. If the problem persists download and run the Norton Remove and Reinstall tool.


Restart your computer

  1. Exit all programs.

  2. Restart the computer.

    After the computer restarts, if the problem persists, go to Step 2.


Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if Norton is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.


Gracias por utilizar el soporte para productos Norton.

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ID del documento: kb20100402123704EN_EndUserProfile_en_us
Sistema operativo: Windows
Última modificación: 03/09/2017