Learn more about your automatically renewing subscription

Our automatically renewing subscription is an easy way to help our customers avoid lapses in their service. You are automatically billed each month or year depending on your selection, so your protection is up to date and active without having to worry about renewing it.

You are subscribed to our automatically renewing subscription when you purchase an automatically renewing subscription from our Norton online store (or) you activate an automatically renewing subscription purchased from a retail store or a Norton-affiliated third-party website.

Once you are subscribed, the billing method that you stored in your account will be charged to renew your subscription at the then-applicable renewal subscription price (monthly or annual), until you cancel. We will send you an email (between 30 to 45 days prior to your renewal) with the price, term, and related details before we charge you so that you know it is coming.

Benefits of an automatically renewing subscription

  • Subscribing to our automatically renewing Norton subscription service ensures that you do not lose your protection. It means you do not have to remember to go back and renew your subscription to stay protected.

  • Norton Virus Protection Promise* - From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*.

Check if you are enrolled to an automatically renewing subscription

To know the subscription renewal status for each active protection, sign in to your account and visit the My Subscriptions tab. For some regions, you can also find the renewal status on your account dashboard.

Or, if your credit card shows a similar charge, then you were charged for the automatically renewing subscription.

For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to check the Auto Renewal status for your subscription.

If your order number is different, based on your region, visit the below link to check your settings. You will need your order number and email address or phone number that was used when you ordered.


You can also enable automatic subscription renewal from your account. In your account, click your name at the top-right corner and click Manage My Subscriptions. Next to the active protection, click Activate Subscription Renewal.

Install the protection that you were charged for

If you want to use the Norton protection that you were recently charged for, sign in to your account and download your Norton device security product. For detailed steps, read Download and install your Norton device security.

Update your payment method for renewal

If you were charged on a card that you don’t want to use, you can update your payment information for the next renewal from your account.

In your account, click your name at the top-right corner and click Manage my Subscriptions. On the Billing Information tab, click the edit icon to make updates and click Save.

You receive a notification email in your registered email confirming the changes.

For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to change your payment method for your subscription.

If your order number is different, based on your region, visit the below link to change your payment method. You will need your order number and email address or phone number that was used when you ordered.

Cancel your automatically renewing subscription

To cancel, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it.

After canceling, your subscription will not automatically renew and your protection will expire on the last day of your current paid term.

For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to cancel Auto Renewal for your subscription.

If your order number is different, based on your region, visit the below link to change your update settings. You will need your order number and email address or phone number that was used when you ordered.

If you have been renewed, you may be entitled to a refund of your annual renewal fee if requested within 60 days of your renewal billing date. See our NortonLifeLock Cancellation and Refund Policy for terms & conditions.

Note for Norton 360 with LifeLock or (legacy/standalone) LifeLock members*:

First, if you do not renew your subscription, immediately upon cancellation you will no longer be eligible for restoration and protection under LifeLock's Million Dollar Protection Package because you will not have a current membership with LifeLock. As a reminder, LifeLock's Million Dollar Protection Package††† provides reimbursement for stolen funds and coverage for personal expenses up to the limits of your plan.

The Million Dollar Protection Package also provides coverage for lawyers and experts, if needed, up to $1 million to help resolve your case. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions, and exclusions are available at NortonLifeLock.com/legal.

If a Stolen Identity Event should occur after cancellation you would not have any of the aforementioned benefits. Further, any ongoing restoration efforts that LifeLock may be engaged in currently on your behalf would cease. Second, you would cease to receive alerts, which could provide you notice of a potential Stolen Identity Event. Finally, if you choose to enroll in Norton services in the future, upon re-enrollment you will have to re-enter all of your information for monitoring and provide new consents.

* LifeLock identity theft protection is not available in all countries
†††Reimbursement and Expense Compensation, each with limits of up to $1 million for LifeLock with Norton Benefit Essential, LifeLock with Norton Benefit Premier, Benefit Elite, Ultimate Plus, up to $100,000 for Advantage, Senior and Ultimate, and up to $25,000 for Standard, Basic, Select, Select for Norton 360, Command Center, Minor, Junior, and Benefit Junior. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions, and exclusions at: NortonLifeLock.com/legal.

If you want a refund for your subscription charge, contact Member Services & Support. Keep in mind that you no longer have the peace of mind that comes with being subscribed if you cancel and receive a refund.

* You must have an automatically renewing device security subscription with antivirus for the virus removal service. If we are unable to remove the virus from your device, you will be entitled to a refund based on the actual price paid for the current term of your subscription. If you have a subscription from NortonLifeLock purchased with either another offering from NortonLifeLock or a third party offering, your refund will be limited to the price of only your subscription for the current term, not to exceed the total price paid. Any refund will be net of any discounts or refunds received and less any applicable taxes, except in certain states and countries where taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/virus-protection-promise for complete details.

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