Other products

Norton App Advisor does not scan the the downloaded apps from Google Play Store

This problem can occur due to a known issue with the Android OS (specifically the Google Play app), and affects a handful of our customers. To fix this problem, make sure that you have the latest version of Play Store.


Update Play Store app

  1. From the Home screen launch the Play Store app.

  2. In the top-right corner of the screen, tap on your profile icon, and then tap Settings.
  3. Scroll down to the About section and tap Play Store version.

  4. Do one of the following:

    • If you have the latest version of the Play Store app, the message "Google Play Store is up to date" is displayed. Click Got it.

    • If an update is available, the new version is automatically downloaded and installed. Click Ok to continue.

    If the problem persists, go to Step 2.


Turn off Battery Optimization for Norton 360

The steps to turn off Battery Optimization may vary depending on your device make and the manufacturer. For more information, refer to the Support documentation provided by your device manufacturer.

  1. From the Home screen, launch Settings.

  2. Tap Apps & notifications.

  3. Tap Advanced and tap Special app access.

  4. Tap Battery optimization.

  5. In the Battery optimization screen, select All apps option from the drop-down list at the top.

  6. Scroll down and tap the Norton 360 app.

  7. In the Norton 360 alert screen, tap Don’t optimize.


Turn on Norton 360 app Accessibility Service

  1. From the Home screen, launch Settings.

  2. Tap Accessibility.

  3. In the Accessibility screen, tap Norton 360 Service.

  4. In the Norton 360 Service screen, next to Use Norton 360 Service, move the slider to On.

  5. Read the information in the alert and tap Allow or Ok.

I found this information helpful.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v110239211
Operating System: Android
Last modified: 09/06/2023