Download and install Norton device security for Mac purchased from a service provider

This document describes how to download and install Norton device security for Mac that you subscribed to through your service provider.

These steps are general and may differ depending on your service provider. If you have questions about the download process that are not answered here, please contact your service provider.

Download and install your Norton product

  1. Log on to your service provider's website or locate the email that was sent to you when you subscribed to the Norton service.

  2. Click the link to download your Norton product.

    There should be a link to download Norton device security for Mac when you log in to your service provider's website, or in an email that was sent to you when you subscribed to the Norton services. If you cannot find a link to download your Norton product, contact your service provider.

  3. By default, the file is automatically saved to the Downloads folder.

  4. To launch the Installer disc image, double-click the file that you downloaded.

  5. Double-click the Norton installer file.

  6. Click Ok to allow Norton to access files in your Downloads folder.

  7. Before you install Norton, click Norton License Agreement to read the product license agreement.

  8. Depending on your operating system, select one of the following:

Install your Norton device security product on macOS 10.15.x (Catalina) or later

  1. Click Install.

  2. In some cases, Norton provides you an alert to join the Norton Community Watch that collects information about potential security risks from your computer and sends the information to Norton for analysis. Do any one of the following:

    • Click Join Now to enable the Norton Community Watch on your Norton product.

    • Click Maybe Later to join the Norton Community Watch later.

    You can click Learn More to know more about Norton Community Watch.

  3. When prompted, type your Mac administrator user account password, and then click Install Helper.

  4. Click Restart.

  5. After you restart your Mac, in the Norton installation window, click Open Preferences.

  6. If you see the System Extension Blocked alert, click Open Security Preferences.

  7. In the Security & Privacy window, click the lock icon at the bottom.

  8. When prompted, type your administrator account password, and then click Unlock.

  9. Click Allow corresponding to the Norton message, navigate back to the Norton installation window, and then click Continue.

    If you do not see the Allow button, then close and reopen the Security & Privacy window to view the Allow button.

  10. In the Norton installation window, click Continue, and then click Allow to allow Norton to monitor all the network activities and block malicious websites from accessing your Mac.

  11. In the Norton installation window, click Open Preferences to allow Norton to access your disk for better protection.

  12. In the Security & Privacy window, ensure that the Norton System Extension option is enabled. Navigate back to the Norton installation window and click Complete.

Install your Norton device security product on macOS High Sierra 10.13.x to macOS Mojave 10.14.x

  1. Click Agree & Install.

  2. In some cases, Norton provides you an alert to join the Norton Community Watch that collects information about potential security risks from your computer and sends the information to Norton for analysis. Do any one of the following:

    • Click Join Now to enable the Norton Community Watch on your Norton product.

    • Click Maybe Later to join the Norton Community Watch later.

    You can click Learn More to know more about Norton Community Watch.

  3. When prompted, type your Mac administrator user account password, and then click Install Helper.

  4. In the Norton installation window, click Open Now or Click here.

  5. Do any one of the following:

    • Click Allow corresponding to the Symantec message.

    • If you have multiple software or vendor installed on your Mac that requires your authorization, then you see Some system software was blocked from loading message instead of Symantec message. In that case, click Allow, select Symantec in the list, and then click OK.

    If you do not see the Allow button, then close and reopen the Security & Privacy window to view the Allow button.

  6. In the Norton Security installation window. click Continue.

  7. Click Restart to complete the installation process.

Install your Norton device security product on Mac OS X 10.10.x (Yosemite) to OS X 10.12.x (Sierra)

  1. Click Agree & Install.

  2. In some cases, your Norton product provides you an alert to join the Norton Community Watch that collects information about potential security risks from your computer and sends the information to Norton for analysis. Do any one of the following:

    • Click Join Now to enable the Norton Community Watch on your Norton product.

    • Click Maybe Later to join the Norton Community Watch later.

    You can click Learn More to know more about Norton Community Watch.

  3. When prompted, type your Mac administrator user account password, and then click Install Helper.

  4. When the installation completes, click Restart. Your product installation completes after you restart your Mac.

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DOCID: v88680106
Operating System: Mac
Last modified: 12/10/2021