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Set up Mobile Unlock for Norton Password Manager

The Mobile Unlock feature lets you unlock your Password Manager vault using a desktop browser by approving a notification on your mobile device. Each time you launch your desktop browser with the Norton Password Manager extension installed, a vault unlock request notification is automatically sent to your registered mobile device. Once you approve the unlock request on the mobile device, your vault automatically unlocks in the browser.

To know more about the Mobile Unlock feature in Norton Password Manager, see Learn more about Mobile Unlock in Norton Password Manager.

If you have forgotten your vault password, you can reset it from your Norton Password Manager mobile app. To know more on how to reset the vault password, see Reset vault password of Norton Password Manager from your mobile device.

To set up Mobile Unlock, depending on the operating system, select one of the following:

Set up Mobile Unlock from App and Extension for Windows and Android

To set up Mobile Unlock on Windows and Android, you need to install and set up the following applications and extensions:
  • Norton Password Manager app on your mobile device (version 6.2 or later)

  • Norton Password Manager browser extension (version 6.3 or later)

Register a mobile device

  1. Sign in to your Norton account.

    If you do not have a Norton account, create a Norton account.

  2. In the Norton Password Manager app, open your existing vault.

    If you do not have a Norton Password Manager vault, create a new vault.

  3. When the app displays the permission dialog to send and receive notifications, tap Allow.

Enable Mobile Unlock in browser

  1. Install the latest version of the Norton Password Manager extension in your browser and sign in to your Norton account.

    If you do not have a Norton account, create a Norton account.

  2. In the Norton Password Manager browser extension, open your existing vault.

    If you do not have a Norton Password Manager vault, create a new vault.

  3. Click the Norton Password Manager browser extension icon and click Vault.

  4. In the Settings page, click Turn on Mobile Unlock.

  5. Follow the instructions to install and enable notifications for the Norton Password Manager app on your mobile device.

  6. In the Norton Password Manager extension, click Continue.

  7. In the Mobile Unlock Devices page, select the mobile device from the drop-down list and click Turn On.

    In the confirmation screen, click Finish.

    To know how to add another mobile device to receive Mobile Unlock notifications, see Add a mobile device to receive Mobile Unlock notifications.

Set up Mobile Unlock for Norton Safe Web Plus App for Mac

Install Norton Safe Web Plus App on Safari

  1. Start Safari.

  2. From the Safari menu, click Safari Extensions.

  3. In the App Store window, search for Norton Safe Web Plus.

  4. In the downloaded app, click Get and click Install App.

  5. Enter your Apple ID credentials and follow the on-screen instructions to install the Norton Safe Web Plus App.

    Follow the on screen instructions and enable both Norton Password Manager and Norton Safe Web extensions.

Register a mobile device

  1. Open App store and search for Norton Password Manager.

  2. After installing Norton Password Manager,Sign in to your Norton account.

    If you do not have a Norton account, create a Norton account.

  3. In the Norton Password Manager app, open your existing vault.

    If you do not have a Norton Password Manager vault, create a new vault.

  4. When the app displays the permission dialog to send and receive notifications, tap Allow.

Enable Mobile Unlock from Norton Safe Web Plus App

  1. From the Norton Safe Web Plus app, sign in to your Norton account.

    If you do not have a Norton account, create a Norton account.

  2. In the Norton Safe Web Plus App, open your existing vault.

    If you do not have a Norton Password Manager vault, create a new vault.

  3. Click Settings.

  4. Click Mobile Unlock settings.

  5. In the Settings page, under Mobile Unlock settings, click Set up.

  6. Under My Devices, select your mobile device from the list and click Turn On.

If you use the Norton Password Manager extension on different browsers, then the Mobile Unlock feature has to be configured for each browser independently.

Video: How to setup and use Mobile Unlock


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DOCID: v128979256
Operating System: windows, mac, android, ios
Last modified: 11/01/2021