Fix profile installation issues
Use the information below to resolve issues that you may notice while installing a profile on your child's device.
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You see this message if another MDM profile is already installed on the device. Follow these steps to remove the existing one and add NortonLifelock's profile.
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This occurs if MDM server is down or not responding to the requests due to some connectivity issue. Retry after sometime by following these steps:
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Check your device's Internet connection and try again following these steps:
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Norton Family server may be currently unavailable. Try installing the profile again after some time.
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If you see blank screen on your Settings app, try installing the profile following these steps:
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This can happen due to back-end issues such as the following:
Try installing the profile again after some time. |
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Operating System: iOS
Last modified: 11/09/2020