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FAQ: Migrating your BullGuard protection to Norton

Recently, the BullGuard brand, products, and services became part of NortonLifeLock, a global leader in consumer Cyber Safety alongside brands like Norton and Avira.

Now, BullGuard products and services are transitioning to Norton which means people everywhere can benefit from award-winning Norton protection.

With this change, we have stopped selling BullGuard products and services and we will no longer support BullGuard products after this transition.

Over the coming months, BullGuard customers will have the opportunity to migrate to a more robust Norton product at no additional cost.

I’m looking to buy a BullGuard product/service, but I’m only finding Norton products/services. Why is that?

As of July 25, 2022, BullGuard products and services are no longer available for sale. We invite you to meet Norton - the #1 top-of-mind Cyber Safety brand globally.*

Norton is trusted by millions of people around the globe and offers a robust portfolio of products and services to help keep you Cyber Safe.

Learn more

*Global data based on an online survey of 11,379 adults in 14 countries conducted by Savanta: MSI on behalf of NortonLifeLock, October 2021.

Why should I buy Norton products or services?

Norton is the #1 top-of-mind Cyber Safety brand globally - trusted by millions of people around the globe - and offers an award-winning portfolio of products and services to help keep you Cyber Safe.* Some of the best BullGuard features are now found in some of the Norton offerings.

For all product information, see Norton products and services page.

*Global data based on an online survey of 11,379 adults in 14 countries conducted by Savanta: MSI on behalf of NortonLifeLock, October 2021.

I cannot find my BullGuard product anymore. Where did it go?

The product icon has changed from the BullGuard logo to the Norton logo.

Please look out for this icon on your device: Norton logo

Do my devices still have protection from BullGuard?

Your BullGuard subscription and product will be migrated to Norton. With this transition, your protection will continue uninterrupted. In cases where action is needed on your end, be sure to look out for an email from us detailing further steps.

I heard BullGuard products/services may be discontinued. As a current BullGuard customer, what do I need to do?

The product migration to Norton will be automatic, and your protection will continue uninterrupted. In cases where action is needed on your end, be sure to look out for an email from us detailing further steps.

With this change, will my BullGuard Customer Account continue to be accessible?

You will automatically get a new Norton account – no further action needed on your end.

You will be able to log in to the Norton account with your existing BullGuard credentials.

Will my current BullGuard subscription still be able to renew, or will I be able to change it to another BullGuard subscription?

Your current BullGuard subscription will be migrated to a superior Norton product, at the same price as your previous subscription. Rest assured; your protection will continue uninterrupted. Your subscription’s length will also not change – all remaining runtime on your current subscription will be kept and transitioned to your new Norton subscription.

Will my BullGuard subscription still renew automatically?

Your current BullGuard subscription will be migrated to a superior Norton product, at the same price as your previous subscription. Rest assured; your protection will continue uninterrupted.

Your subscription’s length will also not change – all remaining runtime on your current subscription will be kept and transitioned to your new Norton subscription.

Your Norton subscription will renew automatically, as long as your billing details are up to date in my.norton.com.

If my product or service changes to Norton, will my data still be protected and processed the same way?

When it comes to your personal data, NortonLifeLock and BullGuard are committed to providing you with transparency. We process personal data in accordance with applicable legislation.

We do not sell, share, lease, or rent your personal data to third parties for monetary or other valuable consideration.

Do Norton products and services have the same security protection as BullGuard?

Yes. Norton technology blocks millions of cyberthreats every day and provides real-time protection against existing and emerging threats that could put your personal information at risk. Norton has four decades of consumer cybersecurity experience.

To learn more about Norton and its products, please click here.

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DOCID: v20220725124626886
Operating System: Android;Mac;Windows;iOS
Last modified: 11/15/2022