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Renewal & Purchase 
Technical Support Scams
Norton Forum- FAQ: NortonLifeLock automatically renewing subscription
- Cancel your automatically renewing subscription
- Activate or renew your Norton subscription
- Error: "Error 2: Activation Key Not Recognized..." when activating Norton Utilities Premium
- NortonLifeLock Cancellation and Refund Policy
- Request a Norton Automatic Renewal refund
- Update your credit card information
- FAQ: Upgrading your protection
- Install Norton device security
- Fix problems downloading Norton
- Add the Norton browser extensions
- Download and install Norton 360 app on your mobile device
- Download your Norton product purchased from a retail store
- Find your Norton product key
- Install Norton device security on Mac
- System requirements to install and set up NortonLifeLock protection
- Fix problems opening Norton device security for Windows
- Message: "You Are At Risk"
- FAQ: Upgrading your protection
- Error: "Incorrect vault password"
- View or fix device security threats that Norton detects
- Fix common issues if Norton Fix Now fails
- Fix problems opening Norton for Mac
- Message: "At Risk: Your Vulnerability Protection definitions are not up-to-date. Your Mac may be at risk."
- Dark Web Monitoring* powered by LifeLock
- Help protect against identity theft using Identity Lock
- Place a fraud alert
- Place a credit freeze
- Update your financial accounts, mailing address, and other personal information for Dark Web Monitoring*
- Resolve issue in receiving notification emails
- Report a suspicious phone call, email, or mail
- Getting Started with Credit Freezes
- Download and install Norton Secure VPN
- Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
- Fix problem with Norton Secure VPN screen if it stays at "Connecting"
- Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
- Fix problem opening Norton Secure VPN on Windows
- Message: "Update required: An update to Secure VPN is required to maintain protection for this device."
- FAQ: Norton Secure VPN
- Features of Norton Secure VPN
- Access your Norton account
- Turn off Norton Automatic Renewal service
- Update your Norton account settings
- Update your credit card information
- FAQ: Two-factor authentication for your Norton account
- Respond to notifications when an unauthorized change is made to your Norton account
- Remove a device from your Norton account