Fix common issues if Norton Fix Now fails

When your Norton product detects a security threat or system performance issue, it shows a Fix Now alert. Clicking on Fix Now helps you identify and solve the problem.

If you still see the Fix Now alert, it might be due to one of the following reasons,

Norton Cloud Backup - Shortage of cloud storage space

Your Norton subscription comes with an allotment of secure cloud storage space. When your Norton product performs a cloud backup, it calculates the amount of space that it needs for the backup. If your cloud storage does not contain sufficient space for the backup, your Norton product notifies you.

You can either,

Other common reasons for Fix Now failure

  • Subscription expiration

    Ensure that your subscription is active. To check your subscription status, go to the product main window, click Help, and then click Subscription Status. If your subscription has expired, go to the product main window and click Renew Now and follow the on-screen instructions to renew your subscription. For more information, read Renewing your subscription.

  • Subscription canceled

    If you got your Norton product as a subscription from your service provider, ensure that your subscription is active. Your subscription gets canceled if you discontinue the service with your service provider.

  • Incorrect subscription status

    This can happen when you are not connected to Internet for a long time. If you think that the remaining renewal days shown is incorrect, click Help on the main window and then click Subscription Status to sync your product with Norton server. If your subscription status is shown as Check subscription, go to the product main window, click Check subscription to sync your subscription status with the Norton server, and then try Fix Now.

  • Subscription is inactive

    This can happen when you are not connected to Internet for a long time. If your subscription status is shown as Check subscription, go to the product main window, click Check subscription to sync your status with the Norton server.

  • Update to the latest version

    Check if you use an older version of the Norton product. You can download the latest version of your Norton product at: https://updatecenter.norton.com/

  • Computer is infected

    If your computer is severely infected and the product does not have enough updates to clean the viruses, Fix Now may fail. Download and run Norton Power Eraser - Free virus and malware removal tool for Windows to clean up your computer.

  • SONAR Protection is turned off

    The SONAR Protection feature in your Norton product is turned off, and if the problem persists even after you click Fix Now, read SONAR protection is turned off and clicking Fix Now doesn't fix the problem.
     

Related solutions

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v48063189
Operating System: Windows
Last modified: 03/18/2022