Norton Family

Norton Family allows your children to explore the web freely, while letting you know when and where they spend time online. You use simple settings to define house rules that protect all of your child's devices, allow you to monitor their activities, and protect their private information. Norton Family gives you real-time alerts when your children try to do something that is not allowed by the house rules. You also get a detailed, consolidated report that provides all of the history of your child's Internet activities for the past 30 days.

You can use Norton Family on your child's Windows computer, Android phone and tablet, iPhone, and iPad. However, the features that are supported differ based on the device's operating system. To view your child's activities or update any of your family settings, you can use either Norton Family website or Norton Family mobile app.

To get the best from Norton Family, ask your children to use Norton Family browser for the browsing activities on their mobile devices.

You can try Norton Family free for 30 days. Once the trial period ends, you must subscribe for Norton Family to continue using it.

Text message supervision and call blocking features are currently disabled on Android. For more information, read Important Update to Norton Family's SMS and Call Feature.

Norton Family offers the following features to keep your children safe online:

Web supervision

Web supervision is supported on Windows computer, Android phone and tablet, iPhone, and iPad.

Lets your children explore the web freely, while keeping you in the know about which sites they visit and giving you tools to help them avoid unsuitable content.
Sometimes, an allowed website contains content that belongs to a blocked category of website. When your child visits such websites, Norton Family blocks the specific portion of the website that belongs to the blocked website. For example, if your child visits www.pogo.com, an allowed website, which contains an advertisement from a blocked website, Norton Family blocks the advertisement, but allows the rest of the content on the page. You can view the details of partially blocked websites in the Web activity report.

Location supervision

Location supervision is supported on Android phone and tablet, iPhone, and iPad. For Android, it is available only in the US, Canada, UK, Australia, New Zealand, and Japan. For iOS, it is available only in the US, UK, Japan, Australia, New Zealand, South Africa, Indonesia, and Hong Kong.

Lets you track your child's location and know they are safe when they are carrying their device. It uses global positioning system (GPS), mobile network, and/or the Internet to keep track of your child's current approximate location. You can track your child's location from anywhere as long as the device is with them.
Norton Family uses the following location data to derive at the current approximate location of your child:
  • Mobile network - Your device constantly communicates with one of the closest cell tower through the SIM card. This communication is used to track your child.

  • WiFi - Your device can be surrounded by wireless networks. In such cases, the wireless network data is used to find the location.

  • GPS - A satellite-based navigation system. If your device supports GPS, your device triangulates its own position by getting signals from at least three satellites.

Search supervision

Search supervision is supported on Windows computer, Android phone and tablet, iPhone, and iPad.

Shows you the words, terms, and phrases your children search for on their device, giving you insights into their interests and helping you keep them safe from inappropriate content.
Norton Family monitors and records the search activities of your children on top search engines like Google, Bing, YouTube, Ask, and Yahoo.

Time supervision

Time supervision is supported on Windows computer, Android phone and tablet, iPhone, and iPad.

Shows you how much time your children spend online, helping you teach healthy habits. You can easily set time limits or schedule specific times when they can use their device.

Video supervision

Video supervision is supported on Windows computer, Android phone and tablet, iPhone, and iPad.

Lists the videos your children watch online on their device, even letting you view a snippet of each video, so you know when you need to talk.
Norton Family monitors and records the video activities of your child on the following video hosting websites:
  • YouTube

  • Hulu (only on Windows computer)

App supervision

App supervision is supported on Android phones, tablets, and Windows devices.

App supervision feature is only available on Windows 8 or later versions. This feature is not supported on UWP or Microsoft Store based Apps and the apps that run as a service.

App supervision shows you the apps that your children have downloaded on their Android phones, tablet, and Windows devices. It lets you restrict your children from using certain apps, including YouTube, Settings, and Facebook. You can also see the amount of time your children spend on each of their apps. However, app usage time can be retrieved only from devices that run on Android 8 or later.

Instant Lock

Instant lock is supported on Windows computer, Android phone and tablet, iPhone, and iPad.

Lets you lock all of your child's devices that are online. You can set a PIN to unlock the device or contact someone in case of emergencies.
On iOS devices, you need to install a profile for Instant Lock to work. For more information, read Set up Norton Family on your child's iPhone or iPad. You cannot use the PIN to unlock your child's iOS device. To unlock, sign in to your account, click the lock icon on your child's profile again, and then click Unlock.

Reports

Detailed and consolidated report that shows all of your child's online activities for the past 30 days. You also get an email summary of your child's Internet activities on a weekly or monthly basis. For more information, read Norton Family activity report.

I found this information helpful.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v40429063
Operating System: Android;Windows;iOS
Last modified: 06/13/2022