FAQ: Norton Crypto

What is Norton Crypto?

Norton Crypto is a feature made available in Norton 360 which you can utilize for mining cryptocurrency when your PC is idle. Currently, Norton Crypto’s availability is limited to users with devices that meet the required system requirements.

Will Norton 360 mine my device without my permission?

No. In addition to having a device that meets system requirements, you must also turn on Norton Crypto on your device. If you have turned on Norton Crypto, but you no longer want to use the feature, you can disable it through your Norton Crypto dashboard.

Which Norton 360 membership plan do I need in order to use Norton Crypto?

The Norton Crypto feature is available in all Norton 360 plans where Norton determines if your computer meets the minimum system requirements.

Why is Norton Crypto not available on my computer?

Norton Crypto is not supported on Windows 7, Windows 10 in S mode and Windows running on ARM processors. You cannot mine using Norton Crypto if your graphics card is set to LHR (Lite Hash Rate).

To look up for the exact information for your card, first find the Vendor ID and Device ID. Refer to one of the following links to find the Device ID: Once you have the Device ID and Vendor ID, go to https://www.pcilookup.com/ to see the full description for your graphics card.

If your graphics card is not set to LHR, make sure that the graphics card drivers are up to date.

Disclaimer: NortonLifeLock is not responsible for the reliability of any data, opinions, advice, or statements made on third-party sites. NortonLifeLock provides these links merely as a convenience. The inclusion of such links does not imply that NortonLifeLock endorses, recommends, or accepts any responsibility for the content of such sites.
Norton Crypto is currently not available in all countries.

How many computers can I run Norton Crypto on?

You can mine on every computer that has Norton 360 installed with an active subscription, provided that the computer meets the minimum system requirements. The maximum number of computers is limited to the number of devices included in your subscription plan.

How often does the hashrate update?

The hashrate is designed to update in real time.

Will I be able to adjust the settings thresholds, or will Norton decide that?

For now, Norton will manage the settings. We are continuing to build capabilities and could potentially make the settings adjustable for you in the future.

Can I pause or stop the mining at any given point?

Yes, you can pause or stop the miner from the Norton Crypto dashboard. You can pause for 1, 4, 8, or 24 hours. Norton Crypto miner will automatically resume the mining after the selected duration completes. You can also pause the mining until the next restart of your computer. If you want to stop mining, you can turn it off. In this case, you must manually turn it on to continue mining.

Pause Norton Crypto Miner

  1. In the notification area of your Windows taskbar, right-click the Norton product icon and click Pause Crypto Miner.

  2. In the Pause Crypto Miner window, select a duration from the drop-down list and click Pause.

Turn off Norton Crypto Miner

  1. Open your Norton device security product.

  2. In the My Norton window, under Turn your PC's idle time to cash, click Show me how.

  3. In the Norton Crypto dashboard, click the pause icon.

  4. In the list that appears, click Turn off miner.

Which Cryptocurrencies are currently supported by Norton Crypto?

Norton Crypto supports Ethereum crypto mining. We will look at potentially adding other currencies in the future.

Do I need an Ethereum wallet to mine with Norton Crypto, or will Norton create one?

Norton creates a secure digital Ethereum wallet for each user. The key to the wallet is encrypted and stored securely in the cloud. Only you have access to the wallet.

What platforms can I transfer the crypto to?

Norton Crypto supports transfers of Ethereum from your digital wallet to Coinbase.

How do I get the Ethereum to the Coinbase wallet?

You can see your Norton Crypto coin mining earnings in the Norton account portal and Norton 360 client. There is a Withdraw option in your Norton account to transfer cryptocurrency earnings to Coinbase when you are ready to do so. For instructions, see Get started with Norton Crypto.

How do I access my Wallet from the My Norton portal?

You can access your Wallet using the following URL:
https://my.norton.com/extspa/crypto

Are there charges or fees associated with coin mining?

Norton Crypto is included as part of Norton 360 subscriptions. However, there are coin mining fees as well as transaction costs to transfer Ethereum.
The coin mining fee is currently 15% of the crypto allocated to the miner.
Transfers of cryptocurrencies may result in transaction fees (also known as "gas" fees) paid to the users of the cryptocurrency blockchain network who process the transaction. In addition, if you choose to exchange crypto for another currency, you may be required to pay fees to an exchange facilitating the transaction. Transaction fees fluctuate due to cryptocurrency market conditions and other factors. These fees are not set by Norton.
Please note that Norton makes no statements or guarantees on the financial benefits that you can derive from using the product given the many variables involved including factors like the volatility in value of the currency, the time and effort required to mine a particular block, the equipment utilized and its cost, the amount and cost of additional energy consumption, and associated fees, among others.

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v138473899
Operating System: Windows
Last modified: 03/18/2022