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Message: "No Internet connection" appears on Norton Secure VPN for Mac

To fix this problem, restart Norton Secure VPN. If the problem persists, check for network problems.

STEP 1

Restart Norton Secure VPN

  1. Start Norton Secure VPN.

  2. In the top-right corner, click the user icon , and click Sign out.

  3. Click the settings icon and click Quit Norton Secure VPN.

  4. Restart your device.

    After you restart your device, start Norton Secure VPN, and then sign in using your Norton account. If the problem persists, go to step 2.

STEP 2

Check for network problems

  • This error can be caused due to temporary problems with your network connection. If you were able to connect to Secure VPN before on the same network, wait for some time and try connecting to Secure VPN again.

    Some networks do not allow VPN connections and restrict VPN access using network or firewall settings. If this error appears when you connect to Secure VPN for the first time, it could be due to the network or firewall settings.

    If you repeatedly see this error message, connect to a different network or connect to the mobile data connection on your device.

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DOCID: v120292210
Operating System: Mac OS X
Last modified: 02/03/2020