Other products

Protect the whole family by adding them to your Norton plan

If you have a subscription with LifeLock, you can add or enroll a member to your plan at any time by signing in to your account. In rare cases, certain types of memberships cannot support adding members this way and require you to call Member Services & Support.

Everyone has a different national identification number based on their country of residence (for example, Social Security Number in the U.S.), so we have to charge per person, per membership, as this allows for each family member to receive their own identity theft protection benefits. If you're a victim of identity theft, Norton helps protect you up to the limit of your plan with our Million Dollar Protection™ Package^ or Identity Theft Reimbursement Coverage*. We will also provide lawyers and experts, up to the limit of your plan, if needed to help resolve your case including our Service Guarantee to provide for experts and lawyers, if needed.

Add an additional member to your plan

  1. Sign in to your account.

  2. Depending on your subscription, do one of the following:

    • If you see the My Norton page, hover over your profile icon and then click Manage My Subscriptions.

    • If you see the Member Portal page, click Manage Account tab and scroll down to the Membership & Billing section.

  3. Under your subscription, click Add Member.

  4. In the enrollment window, add the details of the member.

    Choose the LifeLock plan that best fits for the member. By default, the plan for which you have subscribed is selected.

  5. Click the check box to indicate that you (for Juniors) or your adult family member has read and agree to the terms presented in the license agreement and privacy statement.

  6. Enter the billing details and complete the payment.

Enroll a member whose subscription is already included in your plan

  1. Sign in to your account.

  2. Depending on your subscription, do one of the following:

    • If you see the My Norton page, hover over your profile icon and then click Manage My Subscriptions.

    • If you see the Member Portal page, click Manage Account tab and scroll down to the Membership & Billing section.

  3. Under your subscription, click Enroll Member next to the family member whom you wish to add.

  4. In the enrollment window, add the details of the member.

  5. Click the check box to indicate that you (for Juniors) or your adult family member has read and agree to the terms presented in the license agreement and privacy statement.

  6. Complete the enrollment.

Please note that each adult family member must activate credit services with their own email address.

Video: Add a new member to your Norton Plan


^For United States: Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: NortonLifeLock.com/legal.

*For Canada: The Identity Theft Reimbursement Coverage with a limit of up to $25,000 for Basic Plus, up to $100,000 for Premium and up to $1 Million for Premium Plus, is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its Members. Please refer to the actual policies for terms, conditions, exclusions of coverage, and for the types of experts that may be covered for reimbursement of professional service fees. Experts not specified in the policies will not qualify for reimbursement. Coverage is not available to residents of Quebec. Review the Summary of Benefits under the Insurance Coverage (Canada) here.

§For Norton offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by NortonLifeLock. Please contact your Service Provider for details on their Norton plan offerings.

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v126242011
Operating System: Android;Mac;Windows;iOS
Last modified: 06/02/2022