Get started with Norton Family

1. Sign in to your account.

   If you do not have a Norton account, click create a new account and complete the sign-up process.

2. Do one of the following:

   • If your account has a Norton Family subscription or a subscription with Parental Controls, click Set up Family in the Parental Controls tile.

   • If you do not have a Norton Family subscription associated with this account, you can subscribe to it from Norton.com.

3. Read the Terms of Service and other policies, and then click Agree & Continue to set up your family.

Enroll for two-factor authentication

We recommend you to set up Two-Factor Authentication which adds an extra layer of security for your account. If you enable this feature, you need to enter your account password and a special verification code sent to your phone via text, voice, or mobile app. This code is specific to your account and changes every time you sign in.

1. Sign in to your account.

2. In the top-right corner of the page, hover over your profile icon and then click Account Settings.

3. In the Two-Factor Authentication section, click Set Up.

   If you see the option Verify your email, it could be because your email address has not been verified by Norton. Click that option to get a verification email. Open the email that you received and click the Confirm Now link to proceed with two-factor authentication setup. The verification email has the following details:

   • From: no-reply@nortonlifelock.com

   • Subject: Welcome to Norton Secure Login - Confirm Email Address

4. Choose any one of the following primary verification methods.

   You need to set up two methods (primary and backup). You can change them at any time by signing in to your account.

5. If you want to use an authenticator app, do the following:

   • Select Mobile authenticator app and then click Next:

   • Download any authenticator app on your phone from Google Play or App store, or open an authenticator app that you already have on your phone and do the following:

   • Scan the QR code on the screen with your authenticator app to register your account with the app.

   • Enter the six-digit code shown on the authenticator app.

6. If you want to use a security key, do the following:

   • Select Security key and then click Next.

   • Connect the security key to the USB port in your device.

   • Push or touch the button in the security key.

7. If you want to get the code as a message or voice on your mobile, do the following:

   • Select Mobile phone number and then click Next.

   • Enter your mobile number to which you want to receive the code as SMS. To receive the code as a voice message, click Call me with a code.

   • Enter the six-digit code that you received and click Verify.

8. Click Continue.

9. You are shown 10 different single-use security codes that you can use to login to your account if you have trouble receiving the two-factor security codes on your phone. Click Download or Print to save the backup codes.

10. Click Finish.

11. To set up a backup method, next to Backup Methods, click Add a new method.

12. Choose any one of the backup methods for receiving the code. Depending on your choice, use the information in the above steps to set up the method.

    Backup method is used in case your primary method does not work. So, choose a different method than the one that you set up for a primary method. For example, if you have selected Mobile authenticator app as the primary method, choose Mobile phone number or Security key as the backup method.

13. Click Finish.

1. In the Child Name box, type the child's name.

   The name must not contain special characters such as &, #, or $.

2. Select the restriction level based on your child's age.

   Norton Family applies house rules based on the restriction level that you choose.

3. Choose Select an Avatar or Upload Photo to set a profile picture for your child.

   You can add more children to your account after you complete the set up for the first child.

4. Click Next.

Install Norton Family on Windows

1. Norton Family automatically detects your Operating System. If you are on the same computer that your child uses, select Yes, this is Child's device, and then click Download.
   If you want to install Norton Family on another device, select No, this is not Child's device.
   You can also send a download link by entering an email address and then opening the link on the device on which you want to install Norton Family.

2. Click or run the downloaded installer file.

3. Norton Download Manager will automatically install Norton Family on the device.

4. Read the User License Agreement and then click Agree & Install.

   The device gets automatically linked to your account.

5. Click Continue.

6. In the assign device window, click Edit next to the child to whom you want to assign this device.

7. Click signs in as and choose the account that the child uses to log on to this device. If your child uses multiple user accounts, choose the child on all those user accounts.

8. Click Save > OK.

9. Ensure that you have enabled the Norton Family browser extension for the best protection. For more information, read Enable Norton Family browser extension.

Video: How to install Norton Family on Windows

Install Norton Family on Android

1. If you are on the same Android device that your child uses, click Continue on the Install on Child's Android device tab to download the app from Google Play.

   You can also send a download link by entering an email address and then opening the link on the device on which you want to install Norton Family.

2. Tap Install and follow the on-screen instructions.

3. Open the Norton Family parental control app.

4. Read the Norton License Agreement and other policies, and then tap Continue.

5. Do one of the following:

   • Enter the activation code in the portal and click Activate.

     On the child device, wait for a few minutes, verify if the correct account email id and child name are displayed, and tap Confirm & Continue.

   • Click Sign in and sign in to your account, choose the child whom you want to assign this device, give a name that helps you identify this device and tap Continue.

6. Allow individual permission requests for Norton Family to start monitoring this device and do the following settings.

   Norton Family requires app permissions for time supervision, app supervision, and other features to enable and monitor your child's activities. For more information, see the "Ensure app permissions are turned on" section in Prepare your Android device for parental supervision using Norton Family.

7. Tap Device Administrator and then tap Activate to prevent your child from uninstalling the Norton Family app without your permission.

8. Tap Accessibility, and then tap Norton Family Accessibility Service and turn it on.

9. Tap App Usage Access, select the Norton Family app from the list, and then turn on Permit usage access.

10. Once you see the green tick on all the required permissions, click Continue.

Video: How to install Norton Family on Android

Install Norton Family on iOS

1. If you are on the same iOS device that your child uses, click Continue on the Install on Child's iOS device tab to download the app from App Store.

   You can also send a download link by entering an email address and then opening the link on the device on which you want to install Norton Family.

2. Install Norton Family parental control application.

3. Tap Open.

4. Tap Allow to receive notifications from Norton Family.

5. Read the Norton License Agreement and other policies, and then tap Continue.

6. Do one of the following:

   • Enter the activation code in the portal or Norton Family Parental Control app and click Activate.

     On the child device, wait for a few minutes and tap Confirm & Continue.

   • Click Sign in and sign in to your account, choose the child whom you want to assign this device, and give a name that helps you identify this device. If you want to add a child, sign in to your account. For more information read, Add a child to your Norton Family account.

7. Tap Install VPN and follow the on-screen instructions.

   VPN is required to monitor or block web activities when your child is using apps other than the Norton Family browser.

8. Allow individual permission requests for Norton Family to start monitoring this device.

9. Tap Install Profile and follow the on-screen instructions. For more information, read Install a profile on your child's iOS device.

   Profile installation is required for instant lock, time supervision, and other features to work on your child's device.

10. Follow the on-screen instructions to set up restrictions. For more information, read Set up Norton Family on your child's iPhone or iPad.

Video: How to install Norton Family on iOS