Remove unwanted pop-ups or site redirects
This problem can be caused due to a browser hijacker. A browser hijacker is a type of malware that is designed to change your browser's settings. You may experience any of the following behaviors:
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Your search is getting redirected to different websites
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Your homepage or search engine is changed without your permission
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Webpages load slowly
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You see multiple toolbars on your web browser which you did not install
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You get multiple pop-up alerts for advertisements
If you see pop up that direct you to third-party support site or if you think you have been scammed, read Learn more about technical support scams and steps to avoid them.
Run the Norton Power Eraser - Unwanted Application Scan
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Download Norton Power Eraser.
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Click
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Select the location as Desktop, and then click
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To run Norton Power Eraser, double-click the
file.If the User Account Control window prompts, click or .
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Read the license agreement, and click
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In the Norton Power Eraser window, click the icon.
When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.
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In the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click .
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Follow the on-screen instructions.
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When the uninstall completes, restart the computer.
If Norton Power Eraser does not remove the unwanted toolbars, then manually remove them by using the Add/Remove Programs or Uninstall a Program in the Control Panel. Adware generally installs a new toolbar in your browsers and changes your default search engine setting to a third-party search engine. Depending on your browser, reset the browser settings to completely remove the unwanted toolbars and search engines.
Run the Norton Power Eraser scan
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Double-click the
file, to run Norton Power Eraser.If the User Account Control window prompts, click or .
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Read the license agreement, and click
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In the Norton Power Eraser window, click the icon.
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By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Settings, and uncheck the option .
. If you do not want to include the Rootkit scan, go to -
After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.
Wait for the scan to complete.
Did Norton Power Eraser detect any threat?
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Read Threats are removed, if Norton Power Eraser has detected and removed the threat.
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Read The scan didn't detect any threat, if Norton Power Eraser didn't detect any threat.
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Read Fix problems downloading Norton Power Eraser, if you cannot download Norton Power Eraser.
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Read Fix problems running Norton Power Eraser scan, if you cannot run a scan with Norton Power Eraser.
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Operating System: Windows
Last modified: 01/08/2021