Other products

Is my computer protected?

Check your Norton device security product status

To ensure that your Norton device security product is protecting your computer, check for the security status of your Norton product. Open your Norton product to see if the security status shows Secure or Protected.

Also, check the subscription status to make sure that the subscription is up to date, and is not expiring soon. If you see Activate Now next to the subscription status, your product is not activated. Read Activate or renew your Norton subscription.

Make sure that You Are Protected is displayed on the product screen.

The product interface images shown here are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

What if your Norton device security product status is not Secure or Protected

If your Norton product status is not green and does not say Secure or Protected, then you may see an alert which briefly describes the problem and a Fix Now button. In most cases, clicking the Fix Now button automatically fixes the problem for you.

If the problem persists, we recommend that you uninstall and reinstall your Norton product.

Need more help?

I need help starting or opening my Norton device security product

You can double-click the Norton product icon on your desktop to start the product. You can also open the Norton product from the Windows system tray, or from the Windows start menu. If you need help, read Starting your Norton product.

I cannot find the Norton product on my computer

If you cannot find the Norton product on your computer, you may need to download and install it. Download your Norton product.

I think my computer is infected

If you think your computer is infected even after you run a scan with your Norton device security product, we recommend that you run a scan with our free Norton Power Eraser tool. For more information, read Signs that your computer may be infected.

My Subscription status shows incorrect days

If you see the message, "Your trial version has expired, you need to activate it now," activate your product again. If the problem persists even after you activate, restart your computer.

If your Norton product displays incorrect subscription days or if you think you lost days from your old subscription, read Fix incorrect subscription days displayed in your Norton product.


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DOCID: v71537759
Operating System: Windows
Last modified: 07/17/2024