Removing Trojan.Kotver from your computer

This article provides information on removing the Trojan.Kotver threat from your computer.

Before you begin

    • You must be logged on to the Administrator account and all other users must be logged out in order for the tool to work correctly. Selecting "Run as administrator" will result in an incomplete repair.

    • Depending on your version of Windows, download the 32-bit or 64-bit compatible version of the tool.

      To find out your Windows version, read the Microsoft Knowledge Base article.

    • Before you run the fix tool it is important to rename the file to a random name. If you do not rename the fix tool, then Trojan.Kotver may end the process and the tool will not work.

Download and run the tool

  1. Depending on your version of Windows, select one of the following.

  2. Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  3. To open the Downloads window in your browser, press the Ctrl + J keys.

  4. Close all running programs.

  5. Rename the tool to RANDOM NAME.exe

  6. Double-click the renamed RANDOM NAME.exe file.

  7. Click I Accept.

  8. Click Start.

    The tool will run and remove the threat from your computer. If the tool is not able to remove the threat, you have to remove it manually.

Thank you!

Thank you for using Norton Support.

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DOCID: v119650544_EndUserProfile_en_us
Operating System: Windows
Last modified: 10/14/2016