Some companies pose as software support providers, often based in the U.S. and leveraging foreign call centers, claim to offer software support services on behalf of major technology companies to gain access to and exploit consumers' personal information. They set up fake websites, offer free security scans, and send alarming messages to try to convince you that your computer is infected. They often gain the consumers' trust by misrepresenting their relationship with reputable companies, and prey on consumers' fear of their computer becoming infected with viruses and malware.
A few common scenarios of tech support scam are:
Advertising/Paid Search/Confusing Search Results
Fraudulent companies frequently use Paid Search to advertise their support services. If they receive a call from a Norton Customer they claim to be a legitimate Norton Support Partner, but they aren't. They charge money for their services and may steal your personal information or install malicious software on your computer.
Some fraudulent companies proactively cold call Norton customers offering assistance with virus removal, fixing problems with Apps or renewing a product subscription. Once they gain your trust, they may conduct a remote session on your computer in order to remove your Norton product and install their own products. Some may steal your personal information while accessing your device.
Some fraudulent companies use fake pop-up warnings that claim your computer is infected with a virus. These Pop-ups are made to look like a Norton virus scan alert or other type of legitimate security warning.
Some fraudulent companies use scare tactics such as phishing mail, which contains warning messages about a vulnerability on your computer or offers to renew your expiring Norton subscription in order to remain protected.
Run a scan with the Norton Power Eraser tool to ensure that your computer is not infected. For more information, read How to download and run Norton Power Eraser
You can file a complaint with the appropriate authority.
US - Federal Trade Commission (FTC) (link is external)
The FTC website above may have additional information that is helpful to you. Unfortunately Norton Support is unable to provide any further assistance with these charges.
Canada - Canadian Anti-Fraud Centre (link is external)
UK - National Fraud and Cyber Crime Reporting Centre (link is external)
UK - Telephone Preference Service (link is external)
If you still suspect that your computer is infected, contact Norton support.
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