Updating your credit card information

You can update your credit card information by signing in to your Norton account.

Norton notifies you to update your payment details when your subscription is due for automatic renewal and the credit card information in your account is outdated. You can also update your information by clicking the notification.

Update your billing information from your computer

1. Sign in to your Norton account.
2. Choose the option that applies to your situation:
   • To update an existing card, click the Edit icon next to your card, and then type the information you want to update.
     
   • To add a new card, fill in the required information.
     
3. Click Save.

You will see an "Update successful" confirmation message, and Norton will send a confirmation email to your registered email address.

Video

Update your billing information from your mobile device

1. Sign in to your Norton account from your mobile device.
2. Choose the option that applies to your situation:
   • To update an existing card, click the Edit icon next to your card, and then type the information you want to update.
   • To add a new card, fill in the required information.

Quick answer

You can update your Norton account's billing information, including credit card details, through your Norton account on a computer or mobile device.

Scope

• This article covers updating credit card information for automatic renewal.
• This article does not cover other payment methods, such as PayPal. [REQUIRES SME INPUT: Confirm other payment methods]

When this applies

• All Norton customers, except those in Japan (see note above)
• Customers who need to update or add credit card information
• Applies to all current Norton products

When this does NOT apply

• This article does not apply to customers in Japan (see note at top).
• This article does not address error messages other than the one specifically mentioned.

Definitions

Norton account: A personalized portal where you manage your Norton subscriptions, billing information, and device security.

Automatic renewal: A service that automatically extends your Norton subscription at the end of its term to provide continuous protection.

Prerequisites and warnings

Prerequisites

• You need an active Norton account.
• You need internet access.
• You need valid credit card information.

Assumptions

• You know your Norton account credentials (email address and password).
• Your credit card is accepted by Norton. [REQUIRES SME INPUT: Accepted cards]

Warnings and limitations

• Incorrectly entered credit card information can cause automatic renewal to fail.
• Outdated credit card information can lead to a lapse in your Norton protection.

Need more help?

• Norton Support