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Repair, restore, or delete files on your Mac that Norton quarantined

When Norton detects a threat that cannot be eliminated with the latest virus definitions, it quarantines impacted files so that they cannot spread or infect your Mac. You cannot view files in the Finder or use them if they are quarantined.

Some apps that you use may need to access files that Norton classifies as threats and therefore quarantines. For example, many shareware or freeware apps download adware that introduce vulnerabilities. These apps will not work if Norton quarantines the adware files that they need to operate.

Norton displays File in Quarantine window to view additional details of the infected files that has been quarantined. If new virus definition is received, you can attempt to repair the quarantined item. Some quarantined items are successfully disinfected after your Norton product rescans them. You can also restore such items.

NortonLifeLock recommends you not to restore the quarantined files, unless you are sure that they are safe. If you restore an item to a directory other than its original location, it may not function properly. Therefore, it is recommended that you reinstall the program.

In some cases, Norton displays File Deleted window which indicates that Norton automatically detects and moved the specific infected file to Trash or deleted the file from your Mac that cannot be repaired. If the file cannot be repaired, the file is either moved to Quarantine or deleted.

Repair, restore, or delete a file in Quarantine

    Some quarantined items can be repaired after Norton downloads virus updates and rescans them.

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, click Advanced or Settings.

  3. On the left pane, click Activity.

  4. In the Security History row, click the view icon.

  5. In the Security History window, under Protect my Mac, click Quarantine.

  6. In the quarantined items list, select the item that you want to view.

  7. Click the Actions icon on the top-left corner, and then click one of the following:

    • Repair to rescan the file in order to remove the threat.

    • Restore (not recommended) to take a file that may introduce vulnerabilities out of quarantine and return it to its original location.

    • Delete to remove the file from Quarantine and from your Mac.

  8. Click Done.

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DOCID: v10416013
Operating System: Mac OS X
Last modified: 07/10/2020