To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.
To access your online vault, you must first sign in to your Norton account, and then log on to your Identity Safe vault. If you get an incorrect password error, you need to know if it is the Norton account password or the Identity Safe password that is causing the error.
In your web browser, if the Norton Identity Safe toolbar displays Vault is Closed, then click.
Type in your email address, and click.
Type in your Norton account password, and click. If you do not remember your Norton account password, then click and follow the on-screen instructions to recover your lost password.
After you log on to your Norton account, you will be prompted for your Identity Safe Vault password.
Type in the Identity Safe vault password. If you have forgotten the vault password, click.
If you have forgotten the vault password and the password hint does not help, you need to delete the Identity Safe online vault.
For security reasons, if you have forgotten your Identity Safe vault password, you cannot reset or retrieve the vault password. When you delete the online vault, all your stored data is lost. However, if you have exported or backed up your vault, you can import this data in to your new vault. For more information, read: Importing your Identity Safe data.
To delete your Identity Safe vault, type in a wrong password three times, and then select.
Type in your Norton account password, and click.
In the confirmation dialog box, clickto permanently delete the vault.
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