Error: "Incorrect vault password"

To access your Norton Password Manager vault, you must first sign in to your Norton account, Your vault password is different from your account password. Your vault password is used as an encryption key to help secure your vault data. If you get an incorrect password error, you need to check if you are prompted for your account password or your vault password.

If you are prompted for your Norton account password and if you don't remember it, then you can reset it. To know more, read Recover your Norton account.

If you do not have the Norton Password Manager app on a mobile device with Biometric or Face ID enabled, then you cannot reset your vault password.

If you want to delete your Norton Password Manager vault, Read, Delete your Norton Password Manager vault.

When you delete a vault, all of the Password Manager data that are stored in the vault is permanently removed. If you think that you will recall/remember vault password, do not delete your vault.

Select one of the following depending on your device:

Android

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings.
  3. In the Settings screen, tap Vault.

  4. In the Vault screen, tap Reset Password.

    Approve using biometric authentication.

  5. In the Reset password screen, follow the on-screen instructions and tap Save.

iOS

This feature is available only on iOS devices running iOS 10 or above.

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings
  3. In the Settings window, tap Vault.

  4. In the Vault screen, under VAULT PASSWORD, tap Reset Password.

    Authenticate using Touch ID or Face ID.

  5. In the Reset password screen, follow the on-screen instructions to reset password and tap Save.

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DOCID: v80684438
Operating System: Android, iOS
Last modified: 11/11/2021