Repeated Norton Full Disk Access prompt appears when you open Norton on macOS 13 or later

Your Norton product repeatedly prompts you to allow and enable Full Disk Access, even after enabling it on your Mac. It is an operating system issue that occurs whenever you open your existing Norton product after upgrading your operating system to macOS 13 (Ventura) or later.

Depending on your operating system version, select one of the following:

macOS 14 Sonoma

If you have upgraded your operating system to macOS 14 Sonoma, make sure that you update your operating system to the latest version (macOS Sonoma 14.2). For detailed steps on updating your macOS to the latest version, refer to the Apple Support article.

After updating your operating system to macOS Sonoma 14.2, follow the below steps to avoid receiving repeated Norton Full Disk Access prompts.

  1. Open your Norton device security product.

  2. In the Full Disk Access prompt, click Open Settings.

  3. In the Full Disk Access window, next to Norton System Extension, move the slider to Turn On.

    Mac FullDisk prompt
  4. Type your Mac administrator account password or use Touch ID and then click Modify Settings.

  5. Navigate back to the Norton product window and click Complete.

macOS 13 Ventura

If you have upgraded your operating system to macOS 13 Ventura, remove and enable the Norton System Extension again to avoid receiving repeated Norton Full Disk Access prompts.

Before following the steps below, make sure that you close your Norton product if it is already opened on your Mac.
  1. Open your Norton device security product.

  2. In the Full Disk Access prompt, click Open Settings.

  3. In the Full Disk Access window, select "Norton System Extension" from the list and click the minus icon Mac DFA remove at the bottom.

    Mac FAD prompt
  4. Type your Mac administrator account password or use Touch ID, and then click Modify Settings.

    Norton System Extension will be re-added to the list with the slider turned off in the Full Disk Access window. Proceed further with the below steps, even if Norton System Extension is missing in the list.
  5. Close the System Settings window.

  6. Close and re-open your Norton device security product.

  7. Click Open Settings in the Full Disk Access prompt.

  8. In the Full Disk Access window, next to Norton System Extension, move the slider to Turn On.

  9. Type your Mac administrator account password or use Touch ID and then click Modify Settings.

  10. Navigate back to the Norton product window and click Complete.

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Video: How to resolve repeated Norton Full Disk access prompt


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DOCID: v20221020120926278
Operating System: Mac
Last modified: 12/13/2023