Message: "You have a newer version of the product already installed..." when installing Norton Security Online for Mac

This problem can happen if you have a previous version of Norton installed on your Mac. To fix this problem, remove Norton using RemoveSymantecMacFiles tool and then reinstall it.

RemoveSymantecMacFiles tool does not work on macOS 10.15.0 or later. To manually uninstall Norton on your Mac, read: Uninstall Norton device security on Mac.

STEP 1

Download and run RemoveSymantecMacFiles as an administrator

    RemoveSymantecMacFiles removes all the folders created by Norton installers and any files within those folders. You shall lose all files that reside in those folders, including any you have created.

  1. Download the RemoveSymantecMacFiles.zip file.

  2. Double-click the RemoveSymantecMacFiles.zip file that you downloaded.

    The file is expanded.

  3. Open the RemoveSymantecMacFiles folder.

  4. Double-click the RemoveSymantecMacFiles.command file.

    To run this tool, you must be logged in to your Mac with an Administrator account with a non-blank password.

  5. On the application warning dialog box, click Open.

    RemoveSymantecMacFiles.command file is launched in the Terminal utility.

  6. Type your Mac OS X administrator password, and then press return.

    When you type your password, no characters appear.

  7. Do one of the following:

    • To remove all Symantec files and folders, type 1.

    • To quit RemoveSymantecMacFiles without removing any files, type 2.

  8. Press return.

  9. Before restarting your computer, save your work and close the open applications, type y, and then press return.

STEP 2

Install Norton

  1. Go to my.norton.com and click Sign In.

  2. Type in your email address and password for Norton, and click Sign In.

  3. In the My Norton portal, click Download.

  4. In the Get Started page, click Agree & Download.

  5. When the download finishes, double-click the file that you downloaded to launch the Norton installer.

  6. In the Norton installer window, select I want to join Norton Community Watch, and click Install to start the installation.

  7. When you see a prompt for Install Helper tool, type your administrator password and then click Install Helper.

  8. When prompted, in the Norton installation window, click Restart.

  9. After restarting your Mac, in the Norton installation window that appears, click Open Now to open System Preferences.

  10. In the Security & Privacy preferences window, on the General tab, click the lock icon at the bottom, type your administrator password and click Unlock.

  11. Next to System software from application Norton was blocked from loading, click Allow. Exit the System Preferences window.

  12. In the Norton installation window, click Continue.

  13. In the Norton Installation window, click Open to go to the Security & Privacy settings.

    To complete the Norton installation on macOS 10.15.x or later, you need to allow Full Disk access to Norton.

  14. In the Security & Privacy preferences window, on the Privacy tab, click the lock icon at the bottom, type your administrator password and click Unlock.

  15. In the left pane, select Full Disk Access, and then check Norton System Extension in the right pane. Exit the System Preferences window.

  16. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

  17. In the Norton installation window, click Next, and then click Complete.

  18. If prompted to activate, type your email address and password to sign in to Norton. From the list of available licenses in your account, select your license and click Next.

    Norton installation is now complete.

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DOCID: v132584556
Operating System: Mac OS X
Last modified: 11/20/2019