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Learn more about your automatically renewing subscription

Our automatically renewing subscription is an easy way to help your devices and personal information stay protected against cyber threats. You are automatically billed each month or year depending on your selection, so your protection is up to date and active without having to worry about renewing it.

Once you are subscribed, the billing method that you stored in your account will be charged to renew your subscription at the then-applicable renewal subscription price, until you cancel. We will send you an email with the price, term, and related details before we charge you so that you know it is coming.

If you want a refund for your subscription charge, contact Member Services & Support. Keep in mind that you no longer have the peace of mind that comes with being subscribed if you cancel and receive a refund.

What if I was charged and don't have protection installed?

If you want to use the Norton protection that you were recently charged for, sign in to your account and download your Norton device security product. For detailed steps, read Download and install your Norton device security product.

When did I subscribe to an automatically renewing subscription?

You are subscribed to our automatically renewing subscription, when:
  • You purchase an automatically renewing subscription from our Norton online store.

  • You activate an automatically renewing subscription purchased from a retail store or a Norton-affiliated third-party website.

How do I know if my subscription automatically renews?

To know the subscription renewal status for each active protection, sign in to your account and visit the My Subscriptions tab. For some regions, you can also find the renewal status on your account dashboard.
For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to check the Auto Renewal status for your subscription.
If your order number is different, based on your region, visit the below link to check your settings. You will need your order number and email address or phone number that was used when you ordered.
If your credit card shows a similar charge, then you were charged for the automatically renewing subscription.

How do I update my payment method information?

You can update the payment information from your account.
In your account, click your name at the top-right corner and click Manage my Subscriptions. On the Billing Information tab, click the edit icon to make updates and click Save.
You receive a notification email in your registered email confirming the changes.
For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to change your payment method for your subscription.
If your order number is different, based on your region, visit the below link to change your payment method. You will need your order number and email address or phone number that was used when you ordered.

How can I move to an automatically renewing subscription?

You can enable automatic subscription renewal from your account. In your account, click your name at the top-right corner and click Manage my Subscriptions. Next to the active protection, click Activate Subscription Renewal.
For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to move to an Auto Renewal for your subscription.
If your order number is different, based on your region, visit the below link to change your update settings. You will need your order number and email address or phone number that was used when you ordered.

How do I cancel my automatically renewing subscription?

To cancel, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it.
After canceling, your subscription will not automatically renew and your protection will expire on the last day of your current paid term.
For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to cancel Auto Renewal for your subscription.
If your order number is different, based on your region, visit the below link to change your update settings. You will need your order number and email address or phone number that was used when you ordered.
If you have been renewed, you may be entitled to a refund of your annual renewal fee if requested within 60 days of your renewal billing date. See our Refund Policy for terms & conditions.
Note for Norton 360 with LifeLock or (legacy/standalone) LifeLock members*:
First, if you do not renew your subscription, immediately upon cancellation you will no longer be eligible for restoration and protection under LifeLock's Million Dollar Protection Package because you will not have a current membership with LifeLock. As a reminder, LifeLock's Million Dollar Protection Package††† provides reimbursement for stolen funds and coverage for personal expenses up to the limits of your plan.
The Million Dollar Protection Package also provides coverage for lawyers and experts, if needed, up to $1 million to help resolve your case. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions, and exclusions are available at NortonLifeLock.com/legal.
If a Stolen Identity Event should occur after cancellation you would not have any of the aforementioned benefits. Further, any ongoing restoration efforts that LifeLock may be engaged in currently on your behalf would cease. Second, you would cease to receive alerts, which could provide you notice of a potential Stolen Identity Event. Finally, if you choose to enroll in Norton services in the future, upon re-enrollment you will have to re-enter all of your information for monitoring and provide new consents.
* LifeLock identity theft protection is not available in all countries
†††Reimbursement and Expense Compensation, each with limits of up to $1 million for LifeLock with Norton Benefit Essential, LifeLock with Norton Benefit Premier, Benefit Elite, Ultimate Plus, up to $100,000 for Advantage, Senior and Ultimate, and up to $25,000 for Standard, Basic, Select, Select for Norton 360, Command Center, Minor, Junior, and Benefit Junior. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions, and exclusions at: NortonLifeLock.com/legal.

How will be I charged for my subscription renewal?

Once you are subscribed, the billing method that you stored in your account will be charged to renew your subscription at the applicable renewal subscription price (monthly or annual), until you cancel.
If your subscription renews annually, we will send you an email (between 30 to 45 days prior to your renewal) with the price, term, and related details before we charge you so that you know it is coming.

How do I locate the receipt for my automatically renewing subscription renewal charge?

You can locate the receipt for your automatically renewing subscription charge in your account. In your account, click your name at the top-right corner and click Manage My Subscriptions. On the Order History tab, click the Order Number to view or print the receipt.
For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to locate the receipt.
If your order number is different, based on your region, visit the below link to locate the receipt. You will need your order number and email address or phone number that was used when you ordered. Locate the receipt by clicking Locate online receipt after logging in.

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DOCID: kb20080417115558EN
Operating System: Android;Mac;Windows;iOS
Last modified: 04/20/2022