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Error: "Incorrect vault password"

To access your online vault, you must first sign in to your Norton account, and then log on to your Norton Password Manager vault. The Norton account password is different from the Norton Password Manager vault password. Your Norton account password identifies you and your individual online vault. It also gives you access to other Norton services. Next, your vault password is used to make a key to help secure your vault data. If you get an incorrect password error, you need to know if it is caused by the Norton account password or the Norton Password Manager vault password.

If you have forgotten the vault password and the password hint does not help, you can reset your vault password from your mobile device.

To reset your vault password from the mobile device, make sure that the Norton Password Manager app is installed and configured to open vault using biometric authentication.

Reset vault password from Android device

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings.

  3. In the Settings screen, tap Vault.

  4. In the Vault screen, tap Reset Password.

    Approve using biometric authentication.

  5. In the Reset password screen, follow the on-screen instructions and tap Save.

Reset vault password from iOS device

    This feature is available only on iOS devices running iOS 10 or above.

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings

  3. In the Settings window, tap Vault.

  4. In the Vault screen, under VAULT PASSWORD, tap Reset Password.

    Authenticate using Touch ID or Face ID.

  5. In the Reset password screen, follow the on-screen instructions to reset password and tap Save.

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DOCID: v80684438
Operating System: Windows
Last modified: 03/15/2021