Error: "We were unable to register your Software Token. Try another security code"

Quick answer

This error indicates that the same mobile authenticator was used to configure both primary and backup two-factor authentication with the identical account name. To resolve this, configure the backup two-factor authentication recovery method using a different authenticator app or mobile number, or generate a different account name with QR Scan within the same authenticator app.

Resolution steps

To fix this problem, do the following:

Use a different mobile authenticator

1. Verify if the registered authenticator app is correct.

2. Use a different authenticator app or mobile number to configure the backup two-factor authentication recovery method.

   Use only one mobile authenticator or mobile number to retrieve the two-factor codes when the mobile is lost or when the app is uninstalled.

3. If you don't want to configure the backup two-factor authentication recovery using a different authenticator or a mobile number, we suggest configuring two-factor authentication with the same authenticator app by generating a different account name with QR Scan.