Applicable for: Mac

Message: "Incompatible operating system" appears while installing Norton product on Mac

You may see this error when you try to install Norton apps on an unsupported operating system.

Norton App	Supported Operating System
1. Device Security	macOS 10.13 or later
2. Norton AntiTrack	macOS 11 or later
3. Norton VPN	macOS 10.15 or later
4. Norton Utilities Ultimate	macOS 11 or later

To resolve this issue, check the table above to confirm the supported operating system for your Norton app, upgrade macOS if needed, and then install Norton App.

To know more on how to upgrade your macOS, see this Apple article.

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DocID: v20240305220805475
Last modified: 05/14/2026

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