Error: "Norton AntiVirus Auto-Protect could not load the scan engine. Please run LiveUpdate..." on Mac
To fix this problem, uninstall your Norton product using the RemoveSymantecMacFiles tool and then reinstall it.
RemoveSymantecMacFiles removes all folders that are created by Norton installers and any files within those folders. You will lose all files that reside in those folders, including any you have created.
Run RemoveSymantecMacFiles
-
Download the RemoveSymantecMacFiles.zip file.
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Double-click the
file that you downloaded.The file is expanded.
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Open the
folder. -
Double-click the
file. -
Type your administrator password, and then press
.When you type your password, no characters appear.
-
To remove all Symantec files and folders, type
. -
Press
.RemoveSymantecMacFiles removes all of the Symantec files
-
On the Terminal menu, click .
Install Norton
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Sign In to Norton.
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If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click
.If you do not have a Norton account, click
and complete the sign-up process. -
In the Get Started page, click .
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Read the Norton License Agreement, and click
. -
Click
to save and open the Setup.zip file. -
When the download finishes, double-click the Norton product Installer.
-
Click
to start the installation. -
If you see a prompt to join Norton Community Watch, click
.If you do not want to join Norton Community Watch, click
. To know more, click in the prompt window. -
When you see a prompt, type your administrator account password, and then click
.During installation on macOS 10.13.x or later, you may see a message saying that "System software was blocked from loading..." depending on your security settings. Click
to continue. If you have multiple software installed on your Mac that requires authentication, then select , and click . -
Follow the on-screen instructions to complete the installation.
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In the Installation Successful window, click .
You must restart your computer to complete the installation process.
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Operating System: Mac OS X
Last modified: 11/15/2018