Restore an item from Quarantine

Some programs rely on other programs that are classified as security risks to function. The program may not function if a particular security file is removed. All of the removed security risks are automatically backed up in the Security History Quarantine. This way, Norton lets you restore any risk to regain the functionality of a program that requires the risk program to run.

For example, a shareware or freeware program that you download may use adware to keep its price low. In this case, you can allow the security risk program to remain on your computer or restore it if Spyware Protection has removed it.

Some quarantined items are successfully disinfected after Norton rescans them. You can also restore such items.

If you restore an item to a directory other than its original location, it may not function properly. Therefore, it is recommended that you reinstall the program.

Restore an item from Quarantine

  1. In the Norton product main window, double-click Security, and then click History.

  2. In the Security History window, in the Quarantine view, select the item that you want to restore.

  3. In the Details pane, click Options.

  4. In the Threat Detected window, do one of the following:

    • Click Restore & exclude this file.

      This option returns the selected quarantine item to its original location without repairing it and excludes the item from being detected in the future scans.

    • Click Restore.

      This option returns the selected quarantine item to its original location without repairing it. This option is available only for manually quarantined items

  5. In the Quarantine Restore window, click Yes.

    In case of non-viral threats, you can use the option that is available in this window to exclude the security risk. Norton does not detect the security risks that you exclude in the future scans.

  6. In the Browse for Folder dialog, select the folder or drive where you want to restore the file and then click OK.

  7. Click Close.

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DOCID: v6200368_ns_retail_en_us
Operating System: Windows
Last modified: 12/13/2016