Fix incorrect password error when signing in to Norton Identity Safe vault

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

To access your online vault, you must first sign in to your Norton account, and then log on to your Identity Safe vault. If you get an incorrect password error, you need to know if it is the Norton account password or the Identity Safe password that is causing the error.

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DOCID: v80684438_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/09/2018