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Fix problems with not receiving SMS or voice codes for Two-Factor authentication

This problem occurs if you have entered an incorrect code more than 10 times. The access is normally reset after one hour. Make sure that you do not attempt to sign in to your account during this locked downstate period. We recommend that you try signing in after one hour, complete any security checks that might be required, and try the following:

  • Verify the last two digits of the phone number shown on the screen are the same as the one you have linked for two-factor authentication and the phone number is active.
  • From Choose a different method, select any secondary authentication method that you added during the initial two-factor authentication setup. You can possibly have an alternate phone number, a mobile authenticator app, or a backup code to unlock two-factor authentication.
  • If the above steps do not work, kindly contact Member Services & Support.

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DOCID: v137603584
Operating System: Android;Mac;Windows;iOS
Last modified: 07/28/2022