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FAQ: Transaction monitoring of your linked accounts

What is Transaction Monitoring?

NortonLifeLock's Transaction Monitoring is the feature that allows you to receive alerts notifying you of cash withdrawals, balance transfers, change in recurring charges, and large purchases on financial institution accounts that you connect in your NortonLifeLock portal. The alerts are based on thresholds you set in your Alert Preferences. To get the best from Transaction Monitoring, ensure that your accounts stay updated and connected by visiting the NortonLifeLock portal or mobile app.

How do I dispute a transaction?

If the transaction was not completed by you, contact your financial institution. You will need to check immediately as some financial institutions have a limit on the number of days you have to dispute transactions. If the bank holds you responsible, call us and we will investigate.

What could trigger a transaction alert?

Here are some examples of behavior that could trigger an alert up to 30 days later:

  • Applying for credit, services, or refinancing with the company or bank listed in your alert.

  • Making changes to an existing account, or being added as an authorized user on any account with the company or bank listed in your alert.

  • Applying for or inquiring about new services, store rewards cards, airline rewards programs or sweepstakes/drawings with the company or bank listed in your alert.

Other topics related to Transaction Monitoring

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§For NortonLifeLock offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by NortonLifeLock. Please contact your Service Provider for details on their NortonLifeLock plan offerings.

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DOCID: v127412449
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 01/07/2021