Other products

Report the death of someone on your account

We are sorry to hear of your loss. Please accept our sincere condolences during this difficult time.

You need to submit a Support Request with the name of who you need to cancel. After we receive your request, you will receive correspondence to confirm the cancellation.

Keep in mind that while LifeLock is unable to help protect an individual's information after they have passed, there are still measures you can take to safeguard their identity. We recommend contacting the Social Security Administration, the IRS and the three major Credit Bureaus to report this passing.

In most cases, the funeral director will report the passing to the Social Security Administration. You may visit their official website at www.socialsecurity.gov or contact them via phone.

In order to obtain instructions on how to file a tax return on behalf of the deceased, please visit the Internal Revenue Service's official website at www.irs.gov or you may contact them via phone.

Finally, we strongly recommend contacting all three of the credit bureaus to have the deceased's credit file closed. Doing so will help prevent their information from being used to open new credit-based accounts. This should also help to stop pre-approved credit card mail. The credit bureaus may require a photo copy of the death certificate.

To obtain up to date Credit Bureau contact information, visit:

§For NortonLifeLock offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by NortonLifeLock. Please contact your Service Provider for details on their NortonLifeLock plan offerings.

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v126245860
Operating System: 
Last modified: 02/18/2020