Other products

Possible reasons for not receiving an alert from LifeLock after applying for credit

For United States

Although we have a large number of companies in our network, keep in mind the network does not cover all transactions, not all merchants participate, and on occasion an application may be submitted by a lender or service provider that does not fall within our network. In limited circumstances, it's also possible that an application made within our network may not result in an alert or may result in a delayed alert notification.
We are constantly working to expand the reach of our network and improve coverage to our members. Of course, even if you did not receive an alert from us regarding fraudulent activity, as a member you also have the benefit of our Million Dollar ProtectionTM Package^, which provides coverage for experts and lawyers, if needed, and our Restoration department will work to help restore your good name.
^Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

For Canada

In limited circumstances, it's also possible that an application made may not result in an alert due to it not being reported to a credit bureau or may result in a delayed alert. Should you become a victim of identity theft, the Identity Theft Reimbursement Coverage is here to help. You will be covered for qualified ID theft related expenses as a result of identity theft, up to the limit of your plan. We will also provide lawyers and experts, up to the limit of your plan, if needed to help resolve your case.
^The Identity Theft Reimbursement Coverage with a limit of up to $25,000 for Basic Plus, up to $100,000 for Premium and up to $1 Million for Premium Plus, is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its Members. Please refer to the actual policies for terms, conditions, exclusions of coverage, and for the types of experts that may be covered for reimbursement of professional service fees. Experts not specified in the policies will not qualify for reimbursement. Coverage is not available to residents of Quebec. Review the Summary of Benefits under the Insurance Coverage (Canada) here.

§For NortonLifeLock offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by NortonLifeLock. Please contact your Service Provider for details on their NortonLifeLock plan offerings.

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v126242044
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 11/01/2021