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Devices that are connected to Norton Core network frequently lose Internet connectivity

To fix this problem, change your DNS provider to Internet Service Provider's (ISP) DNS.

STEP 1

Configure your DNS settings

  1. Launch the Norton Core app.

  2. On the top-left corner, tap the menu icon.

  3. Tap Settings > Network > DNS.

  4. In the DNS screen, under DNS Provider, select ISP's DNS.

  5. On the top-right corner, tap Save.

    The Norton Core router restarts for the DNS changes to take effect.

STEP 2

Enable UPnP settings

  1. Launch the Norton Core app.

  2. On the top-left corner, tap the menu icon.

  3. Tap Settings > Network > UPnP.

  4. In the UPnP screen, slide the Enable UPnP switch to On.

  5. If you do not want Norton Core to notify you of incoming connection requests, slide the Automatically approve UPnP requests switch to On.

    All UPnP-enabled devices in your network start getting listed under UPnP Devices.

STEP 3

Power cycle the network

  1. Turn off Norton Core router and the modem.

  2. Wait for 2 minutes.

  3. Turn on the modem.

  4. Wait for 2 minutes for the Norton Core router and the modem to be ready to set up.

  5. Turn on Norton Core.

This issue was caused due to the DNS service partner for Norton Core incorrectly flagging some user's traffic as a DDoS attack and our routers for sending too many ping requests.

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DOCID: v125818554
Operating System: Android, iOS
Last modified: 07/19/2019