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FAQ: Norton Core support for wireless standards and features

Norton is committed to your security and does not use standards or features that put you at risk. This is why Norton Core does not support some common but risky features that you may be using now with your previous router.

Why can't Norton Core be configured from a web browser?

Many routers offer a web interface to manage settings on desktop, laptop, or mobile device browsers. This is convenient, but it also exposes you to some serious security risks.

Backdoors and vulnerabilities have been found in numerous routers that allow hackers to access them through the web interface. They don't even have to know your user name and password to tamper with router settings, view your network information, or download sensitive content.

To eliminate these security risks, Norton Core offers secure access to router settings only through the mobile app using your NortonLifeLock account credentials.

Why does Norton Core only support the WPA2-AES encryption protocol?

To provide maximum network security, Norton Core only supports the advanced wireless encryption standard known as WPA2-AES.

WPA2 stands for "Wi-Fi Protected Access 2," and AES stands for "Advanced Encryption Standard." Together these create a modern encryption protocol that replaces older and less secure wireless standards, such as WPA2-TKIP, WPA and WEP, which are vulnerable to attack and which are commonly used by older devices.

Why isn't WPS available with Norton Core?

WPS stands for Wi-Fi Protected Setup, a wireless networking standard that makes it faster and easier to connect a router to wireless devices. Using a PIN to override your secure network password, WPS lets you quickly add wireless printers, scanners, gaming, and other devices to the wireless network.

The trade-off for this convenience is that WPS opens you up to a range of security risks that can allow others to easily access your wireless network. To protect you from these vulnerabilities, Norton Core does not support WPS.

If you want to provide easy access for guest devices without sharing your wireless network, see create a guest network on Norton Core.

Why can't custom DNS servers be used with Norton Core?

Domain Name System (DNS) services translate site names that are easy for people to remember into IP addresses that computers use to establish network connections and transfer data. For example, they translate nortonlifelock.com into, which networking devices, computers, and software programs use.

Most Internet service providers (ISPs) have their own DNS servers for DNS lookup. Some third-party DNS services are also available that claim various efficiency and speed benefits. However, using an unknown or untrusted third-party DNS service can cause privacy and security issues.

To protect your router and devices from attack, Norton Core restricts DNS servers to the following:

  • Norton Secure DNS (Recommended)

  • ISP's DNS

  • Google DNS

  • Neustar Advantage

Why does enabling UPnP negatively affect my security score?

Universal Plug and Play (UPnP) protocol lets devices on the network automatically set up port forwarding rules for the connections that they need. It allows UPnP-compatible devices to communicate directly with other UPnP devices on the network. With UPnP enabled, routers respond to UPnP requests from the Internet, allowing attackers on the Internet to remotely configure your router.

To avoid UPnP-based problems and secure your router, UPnP is disabled on Norton Core by default. If you enable UPnP on Norton Core, it negatively affects your security score because you are open to greater risk.

If you use any programs or the services that need ports forwarded - such as a game server, or communications program - you can forward specific ports manually without relying on UPnP.

Why can't the WAN settings for Norton Core router be changed?

By default, Norton Core WAN is set to use DHCP. If the Internet connection from your service provider uses DHCP, you need not change the WAN settings.

You may need to change the WAN settings only in a specific setup where your service provider has assigned a static IP for you. Since the router's Internet access depends on the WAN settings, Incorrect WAN settings may disrupt the Internet access to Norton Core router and its settings that are saved in the cloud. To avoid this problem, Norton Core does not provide an option to change the WAN settings after the router setup is complete.

If you change your Internet service provider or connection type, you will need to reset your Norton Core router to factory settings in order to resume your connection.

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DOCID: v120922407
Operating System: android,ios
Last modified: 11/01/2021