Other products

Message: "No internet connection: Norton Core is unable to detect an internet connection..."

This message indicates that Norton Core router cannot connect to the internet.

To fix this problem, select one of the following:

I have a static IP

  1. If you have a static IP assigned to you by your internet service provider (ISP), in the error screen, tap I Have Static IP.

  2. In the Alternate Connection screen, type the last six digits of the serial number.

    You can find the serial number on the back of Norton Core router.

  3. In the top-right corner, tap Next.

  4. Type your static IP address, subnet mask, Gateway address, and DNS address as provided by your ISP.

  5. In the top-right corner, tap Next.

I do not have a static IP

  1. Make sure that the modem that is provided by your ISP is connected properly and powered on.

  2. If you have a modem-router combo, it must be set up in bridge mode to assure that your network is fully protected. See Set up a combined modem and router in bridge mode.

    After you set up the modem-router combo in bridge mode, only its 'Power' and 'DSL' lights should be lit.

  3. Connect your computer directly to the LAN port of your gateway device and check if you can access the internet.

  4. Do one of the following:

    • If you can access internet, press the Reset button at the bottom of the Norton Core router to restart it.

      Wait for one minute and go through the initial setup again to set up your protected network.

    • If you cannot access internet on your computer, contact your ISP.

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v120684386
Operating System: android,ios
Last modified: 11/01/2021