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Reset Norton Core to factory settings

You may need to reset your Norton Core to factory defaults if:

  • You want to set up Norton Core from scratch.

  • Your Norton Core is not working.

You can reset Norton Core from the app or from the router. A factory reset typically does the following:

  • Disables your current wireless network

  • Erases all your current settings and restores default settings

  • Unlinks your Norton Core router from your Norton account

If you perform a factory reset, you have to set up Norton Core from scratch. This includes, linking Norton Core with your Norton account, setting up your wireless network, and adding all users and devices to your protected network.

Factory reset Norton Core

  1. Open the Norton Core app.

  2. On the top-left corner, tap the menu icon.

  3. Tap Settings > Router > Reset.

  4. In the Reset screen, select one of the following:

    • Factory Reset

    • Factory Reset & Erase Data

      If you choose this option, in addition to a factory reset, Norton Core wipes all your Norton Core-specific data stored in the cloud.

  5. Read the on-screen instructions and tap Reset.

  6. In the confirmation screen, tap Confirm.

    The light under the Norton Core router blinks rapidly indicating the reset. After your router resets, the light stops blinking rapidly and lights a blinking white. After the factory reset completes, the Norton Core app displays the welcome screen.

  7. In the Welcome to Norton Core screen, tap Set Up Norton Core.

  8. Follow the on-screen instructions and set up Norton Core again.

    If prompted to sign in, enter your Norton account credentials and sign in. Confirm to any prompts for action to use your old network settings.

  9. In the Name Your Network screen, provide the network name (SSID) and password for your wireless network.

    You can reuse the same network name and password that you had used earlier.

  10. Tap Create.

Factory reset using the reset button

  1. Make sure that the Norton Core router is plugged in and has power.

  2. Locate the reset button underneath your Norton Core router.

    The reset button is the left-most button marked with a rounded arrow.

  3. Press and hold the reset button for 10 seconds and then release it.

    If you choose to reset using the reset button, Norton Core does not erase your personal data on the cloud.

Restart your Norton Core router

  1. Open the Norton Core app.

  2. On the top-left corner, tap the menu icon.

  3. Tap Settings > Router > Restart.

  4. In the Restart Norton Core screen, tap Confirm.

    The Norton Core light blinks rapidly indicating the restart.

  5. Wait for one minute.

    After your router restarts, the light slowly blinks white and ends in a solid white.

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DOCID: v118380611
Operating System: android,ios
Last modified: 11/01/2021