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Upgrade your Norton protection

You can upgrade to a higher plan based on your needs and the number of devices. Visit Norton.com to compare your existing plan with a higher plan. 
When you are eligible for an upgrade, you can upgrade through the Norton Portal or by contacting Member Services & Support.

You may also be informed about your upgrade options by email, a pop-up message from the Norton app installed on your device, or while resubscribing to your existing plan. You can also upgrade from there by clicking and following the on-screen instructions.

Check your upgrade options

  1. Open your Norton device security product.
    If you see the My Norton window, next to Device Security, click Open.
  2. Right next to Subscription Status, click Subscribe to view your upgrade options. Note that you will see the upgrade options only if your plan is eligible for an upgrade.

Once the transaction is complete, we send you an order confirmation email for the upgrade. Click on the Get Started button from the email to download and install your upgraded plan.

Frequently Asked Questions

I don’t see the option to upgrade. How can I upgrade?

Contact Member Services & Support to find out if you have any upgrade offers available to your plan.

What are the features and benefits of the upgraded plan?

You still have all your existing features plus some additional features that help enhance your Cyber Safety. Visit Norton.com to learn more about the features and benefits that are offered with the upgraded plan.

How do I install the upgraded plan on my device?

Sign in to your account to download and install the upgraded plan on the number of supported PC, Mac, Android, or iOS devices. For detailed instructions, read Download and install your Norton device security.

Why was I charged twice or an incorrect price for the upgrade?

This might be because you made multiple purchases. If you see any duplicate charges or an incorrect price, contact Member Services & Support.

What happens to the days on my existing subscription after the upgrade?

Your existing subscription will be upgraded to the selected plan for the remaining term of your previous subscription.

What will the price be for my next renewal?

For your next renewal, you will be billed at the applicable renewal price of the plan you subscribed to. Review your renewal prices at Norton.com/pricing.
Renewal prices are subject to change, but we will always send you a notification email in advance. You can stop your subscription from automatically renewing before you are due to be charged at my.Norton.com or by contacting Member Services & Support, or you can cancel your contract. For more details, please visit our Cancellation and Refund Policy.

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DOCID: v135926016
Operating System: Android;Mac;Windows;iOS
Last modified: 09/06/2023