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Dark Web Monitoring

Dark Web Monitoring is a service that scans for your personal information on hard-to-find dark websites and forums. It is important because identity thieves can buy or sell your personal information to commit several illicit activities.

When we detect your information on the dark web, we notify you to gain awareness and act. To review the alert or notification that you received, go to your account dashboard or mobile app. To verify if the alert that you received is from Norton, read Verify that an email you receive from Norton is legitimate.

I received an alert. What are my next steps?

Depending on your region, use the below links for a full list of best practices and next steps:

I don't recognize the website or the password mentioned in my Dark Web Monitoring notification. How do I know I have used this before?

There could be several reasons why you may not recognize the website mentioned in a notification. Here are a few reasons:
  • The account may have been created via Facebook or Google login. Some accounts may be old, and you may not remember having used the website or service.
  • You may have provided login details (username/password) for one-time use, after which you may have never gone back to the website or account again.
  • Sometimes breached sites or services may deactivate exposed accounts which can make it difficult to remember or identify an account as belonging to you.
Even if you don’t recognize the password shown in the alert, we recommend that you change the password associated with the affected website or any other site where you've used the same password.

I couldn’t respond to the Dark Web Monitoring notification to confirm my identity

For some alerts, we ask you for a confirmation of the activity or transaction so we can determine if there might have been the possibility of an identity theft incident. For other notifications, such as Dark Web Monitoring, we are notifying you that information that may belong to you has been detected. These notifications do not require a confirmation from you because it is a result of a scan we perform on your behalf and not a result of your activity.

What is a data breach and how do I handle one?

A data breach is a security incident in which information is accessed without authorization. Data breaches can hurt businesses and consumers in a variety of ways. They are a costly expense that can damage lives and reputations, and takes time to repair.
In most cases, cybercriminals don't just hold on to the information they access, but they may find ways to exploit it for personal gain. So, it is important to take steps and protect your personal information.
If you received a breach notification, read Learn what to do if you were informed of a breach for the next steps.

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DOCID: v127344370
Operating System: Android;Mac;Windows;iOS
Last modified: 09/06/2023