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I cannot download Norton Family on my device

If the download of Norton Family application fails or if you see a message "Unable to continue", it could be due to the following reasons:

  • A temporary issue with connecting to our servers. This will be resolved automatically so please try to download after some time.

  • Your device has a third-party security program that affects the communication or download of Norton Family. To fix this problem, disable the security program and then download Norton Family. If you still have the issue, remove the third-party security program from the device and then download Norton Family application by signing into your account.

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DOCID: v122944861
Operating System: Windows, Android, iOS
Last modified: 11/08/2019