FAQ: Upgrading your protection

Feel more secure knowing that you have powerful protection for your device and personal information on it. You still have all your existing features plus some additional features that help enhance your protection. Visit Norton.com/products to know more about the features and benefits that are offered with your latest plan.

Sign in to your account to install the upgraded plan on any supported desktop computer, laptop, mobile phone, or tablet. For detailed instructions, read Install Norton device security.

You can setup your additional features from your account. Sign in to my.norton.com to access and download the additional features.

If you don't see your Norton product when signed into your account, you may be signed into the wrong account, and your purchase may be associated with another account. If it is a new purchase that is not yet registered to an account, you can add it manually. For detailed instructions, read Find Norton subscription in your account.

Your existing Norton subscription will be upgraded to the selected Norton 360 plan for the remaining days of your previous subscription.

You can disable Automatic Renewal for your previous subscriptions from your account. For detailed instructions, read Turn off Norton Automatic Renewal service.

If you see a duplicate charge from NortonLifeLock, contact Member Services & Support to find out more information and see if you qualify for a refund.

For your next renewal, you will be billed at the then current price of the plan you are enrolled in. Review your renewal prices at norton.com/pricing.

Prices are subject to change; should a change occur, we will send you a notification email with the new price in advance if your plan will automatically renew. You can unsubscribe any time at my.norton.com or contact Member Services & Support.