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Access your Norton account

You create an account when you purchase or install your Norton product. You can manage your subscription, find your product key, activate subscription renewal, or access other services from your account.

You can sign in to your account using your email address, Apple ID¹, or Google email¹. If you need help linking your Apple ID or Google email with your Norton account, read Link your account with Apple ID or Google email¹.

If you do not have an account, you can create one using your email address, Apple ID, or Google email. For more information, read Create a Norton account.

Having trouble accessing your account?

    • My account is registered to an old email address: If you do not have access to your old email, contact Member Services and Support for assistance.

    • My account is temporarily locked: If you see a message that your account is temporarily locked due to too many failed login attempts, we recommend that you wait for one hour and try signing in again.

    • I have issues with two-factor authentication: To setup two-factor authentication and to resolve common two-factor authentication issues, read FAQ: Two-factor authentication for your account.

    • I forgot my password: If you forgot your password, click Forgot password? on the sign in page and follow the on-screen instructions to recover your lost password.

¹New sign-in method is being released in a phased manner and is available only for some accounts.

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DOCID: v53370843
Operating System: Mac OS X, Windows, Android, iOS
Last modified: 10/05/2021