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Download your Norton product purchased from a retail store

To install Norton that you purchased from a retail store or a third-party affiliated website, you need create a Norton account or add the purchased product to your existing account.

Add the purchased product to your account and install Norton

    During the setup process, you are offered to enroll in Norton Automatic Renewal. For more details about Norton Automatic Renewal, read Norton Automatic Renewal Service Help.

  1. From your web browser, go to norton.com/enroll.

  2. Click Sign in.

    If you do not have a Norton account, click Create an Account and complete the sign-up process.

  3. In the Get Started page, click Enter A New Product Key.

  4. Type the product key and click >.

    Your product key is a combination of alphabetic and numeric characters. It does not contain any special characters.

    If you purchased a boxed product online or at a local retail store, your product key is inside the box either on a sticker, or printed on a card in the box.

    Your subscription begins when you enter the 25-character key found on your product card or order confirmation email.

    If you see the message "Invalid Product Key", read Message: "Invalid Product Key".

  5. In the Annual Automatic Renewal Authorization page, update your billing address and credit card details.

  6. Read the Subscription and Automatic Renewal Payment Authorization and click Turn on Automatic Renewal.

  7. Click Agree & Download.

    • If you have more than one Norton product in your account, choose the product that you want to download and then click Next.

    • If you are Norton Security Platinum customer, choose the product that you want to install and then click Next.

    • If the product that you desire to download is not visible in the list, click Load More.

  8. Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.

    Once the Norton installer is executed, your product is downloaded, installed, and activated automatically. Your device displays its current protection status and additional software can be installed from within your Norton account.

    If the above solution did not work, choose one of the following:

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DOCID: v101779430
Operating System: Windows, Mac OS X
Last modified: 05/18/2020